Refund policy

At Off Kicks, customer satisfaction is important to us. Please read our return and refund policy carefully before placing your order.

1. Return Eligibility

Products are eligible for return only if:

  • The item received is damaged, defective, or incorrect.
  • The return request is raised within 7 days of delivery.
  • The product is unused, unwashed, and in its original packaging with tags intact.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Customized jerseys (name, number, logo, or team customization)
  • Bulk/team orders
  • Items purchased during clearance or special sale offers
  • Used or washed products

3. Exchange Policy

  • If it’s a Customer Size Mistake: If we delivered the exact size you ordered, but it doesn't fit you and you want a different size, an exchange fee of ₹200 applies to cover return shipping and processing. Size exchanges are subject to stock availability and must be requested within 7 days of delivery.
  • If it’s Our Mistake: If we accidentally send the wrong size or item that does not match your original order, we will bear the full cost. Your exchange or replacement will be 100% free.
  • Mandatory Unboxing Protection Policy: To qualify for a free replacement in case of damage or a wrong item, you must record a continuous 360-degree unboxing video from the moment your parcel arrives. The video must clearly show the package label and be recorded in one single take, without any cuts, trims, or edits. This helps us verify the issue and process your replacement smoothly.

4. Refund Policy

Refunds are processed only in cases of:

  • Out-of-stock products after payment
  • Incorrect item shipped
  • Damaged or defective product confirmed by our team

Approved refunds will be processed within 5–7 business days to the original payment method.

5. Return Process

To request a return or exchange:

  • Contact us via email
  • Share your order ID and clear product images/video
  • Our support team will review your request and guide you through the process

6. Cancellation Policy

Orders can only be cancelled before dispatch.
Customized orders cannot be cancelled once production has started.

7. Contact Us

For support regarding returns, refunds, or exchanges, contact:

Off Kicks Customer Support: offkicks.contact@gmail.com