Shipping policy

At Off Kicks, we work hard to make sure your football jersey reaches you safely and on time. Please read our shipping policy carefully before placing your order.

1. Shipping Across India

We currently deliver orders across India.
Orders are shipped to the address provided by the customer during checkout.
Please make sure your name, phone number, and delivery address are accurate before placing your order.

2. Order Processing

Orders are generally processed within 1–2 business days after order confirmation.
Customized jerseys may require additional processing time depending on the customization requested.
Orders placed on weekends or public holidays may be processed on the next business day.

3. Delivery Time

Estimated delivery time is usually 5–8 business days after dispatch.
Delivery times may vary depending on your location, courier availability, weather conditions, holidays, or other unforeseen circumstances.
Remote or difficult-to-reach locations may require additional delivery time.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your order.
Any free-shipping offers will be subject to the terms mentioned on the website or promotional offer.

5. Order Tracking

Once your order has been shipped, tracking information will be sent to your registered email address.
You can use the tracking details to follow the status and location of your shipment.
Tracking updates may take some time to appear after the package has been handed over to the courier.

6. Delivery Attempts

Our courier partner may make multiple delivery attempts before returning the package to us.
Please ensure that someone is available to receive the order at the provided address.
If an order is returned due to an incorrect address, unavailable recipient, or refusal to accept the package, additional shipping charges may apply for reshipping.

7. Delayed or Lost Shipments

If your order is delayed, please contact our support team with your order ID and tracking details.
We will coordinate with the courier partner to help resolve the issue.
Off Kicks is not responsible for delays caused by courier partners, incorrect customer information, natural events, or circumstances beyond our reasonable control.

8. Damaged Packages

If your package appears damaged at the time of delivery, please record a continuous unboxing video from the moment you receive the parcel.
The package label should be clearly visible in the video.
This video may be required to process a damage or incorrect-product replacement claim.

9. Incorrect Shipping Information

Customers are responsible for providing correct shipping information during checkout.
Off Kicks is not responsible for delivery issues caused by incorrect or incomplete addresses, phone numbers, or other information provided by the customer.

10. Contact Us

For any shipping-related questions or concerns, contact us: offkicks.contact@gmail.com